Ornamint is a brand of Octillion Global (Partnership Firm). This policy applies to all orders placed on ornamint.in.
1. When we accept returns
We accept returns only if your piece arrives damaged or defective, or you receive the wrong item. We do not accept returns or exchanges for change of mind.
Please contact us within 3 days of delivery on WhatsApp (+91 79945 41757) or at support@ornamint.in with your order number. The piece should be unused and in its original packaging.
2. Please film your unboxing
Start recording before you open the package and keep it as one continuous, unedited clip until the damage or wrong item is clearly visible. With the video we can resolve your claim straight away. Without it we cannot verify what happened in transit, so we are unable to process damage or wrong-item claims.
3. What you receive
- We send you a replacement of the same piece.
- If that piece is out of stock, you receive a full refund to your original payment method.
- There is no reverse pickup fee for damaged or wrong items.
4. Earrings
For hygiene reasons, earrings cannot be returned for any other reason. Earrings that arrive damaged or are the wrong item will be replaced (unused, with the unboxing video).
5. What we cannot accept
- Returns for change of mind
- Pieces that have been worn or used
- Pieces without their original packaging
- Customised or personalised pieces
6. Cancellations
You can cancel an order within 1 hour of placing it by messaging us on WhatsApp (+91 79945 41757). After that, your order may already be dispatched and can no longer be cancelled.
7. International orders
Returns and exchanges are not offered on international orders. Damaged or wrong items are handled as described above.
8. Contact
Octillion Global (Partnership Firm), 37-683/A1, Ponevazhi Road, AIMS Ponekkara, Edapally Overbridge, Kochi, Ernakulam, Kerala 682041, India
Email: support@ornamint.in | WhatsApp: +91 79945 41757